Role of Higher Management Level in Assuring and Sustaining the Quality System

For whom: CEOs – General Directors - Managers

This course is addressed for high-level management in an organization. It aims at explaining the main role of management during the implementation of quality management, the importance of shared values, the willingness to face changes and the required support for the sustainability of such projects. The invested resources will give a success results as well as increased customer satisfaction.

Course contents:

• Quality Concepts
• Continual improvement assessment
• Cost Of Quality (COQ): Implementation, Cost of Quality: Finance for Continuous Improvement
• Failure Mode and Effects Analysis (FMEA) Executive Overview
• Defining & Achieving the way of improvement of Quality in Service
• Risk management process
• Process improvement model
• eRCA™ Fundamentals (Root Cause Analysis)
• Excellence in 8 Dimensions-Aligning Strategy, Measures and Service with Customer Priorities
• Integrated Quality Management
• Strategic planning development and deployment
• Change in management: techniques, agents and role of change agents
• Toyota Kata: 'Improving and Coaching: Your Way to Success'

Duration: 2 days
Group size: 5-10